Effective Date: 1 June 2026
At Jandel Ltd, we are committed to delivering exceptional services and products across our areas of operation, including event management, event design, event logistics, floristry, lighting installations, decorations, rentals, and related services. Due to the customized, time-sensitive, and perishable nature of many of our offerings, this Refund and Returns Policy outlines the conditions governing cancellations, returns, and refunds.
Goods supplied, delivered, installed, customized, or used by Jandel Ltd are generally not returnable.
This includes, but is not limited to:
Once goods have been delivered, installed, accepted, or used, they cannot be returned.
Payments made for services rendered by Jandel Ltd are non-refundable once work has commenced.
This includes:
All deposits and advance payments made to secure bookings, reserve dates, procure materials, or engage resources are non-refundable.
These payments are used to:
Cancellation requests must be submitted in writing.
Where cancellation is requested before work, procurement, production, or planning activities have commenced, Jandel Ltd may, at its sole discretion, consider a partial refund less any administrative, procurement, or transaction costs already incurred.
Once preparation, procurement, customization, installation, or service delivery has begun, no refund shall be issued.
If a client receives goods that are materially damaged upon delivery or significantly different from what was agreed, the matter must be reported within twenty-four (24) hours of delivery.
Clients may be required to provide:
Upon review, Jandel Ltd may offer a replacement, repair, correction, or alternative remedy at its discretion.
Certain products, flowers, materials, décor elements, and event accessories may be subject to availability.
Jandel Ltd reserves the right to substitute unavailable items with products, materials, or services of equal or greater value while maintaining the overall quality, design intent, and project objectives.
Jandel Ltd shall not be liable for refunds, losses, delays, or cancellations resulting from circumstances beyond its reasonable control, including but not limited to:
For questions regarding this Refund and Returns Policy, please contact:
Jandel Ltd
11 Inner Road, Cantonments
Accra, Ghana
Email: hello@jandelltd.com
Phone: +233 (0)26 124 0074
Phone: +233 (0)551 778 933
By engaging Jandel Ltd, placing an order, making a booking, or using our services, you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy.